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Uni-Life — Trust, Safety & Compliance
Trust, Safety & Compliance

Built for the trust universities need to put their students on our platform

Universities trust Uni-Life to host meaningful student communities before arrival and beyond. That trust is earned through secure infrastructure, clear governance, active moderation, and alignment with European data protection standards.

Uni-Life is purpose-built for higher education. Safety, privacy, and institutional control are embedded into the platform from the ground up. Below is a summary of our approach — more detailed documentation is available upon request.

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GDPR-aligned
EU-based hosting, DPAs in place, full data ownership
Secure by design
ISO 27001 cloud, encryption, 2FA, role-based access
Actively moderated
Hybrid AI + human oversight, 24/7 monitoring
Our approach

How we protect students, data, and institutions

Six areas of institutional-grade assurance — each designed to meet the expectations of university governance, IT, and legal teams.

01 · Data Protection

GDPR-aligned by design

Uni-Life operates as a Data Processor, acting solely on the documented instructions of each partner university.

  • All data hosted and processed within the EU/EEA
  • Clear Data Processing Agreements (DPAs) in place
  • Cooperation with Data Protection Impact Assessments (DPIAs)
  • Transparent cookie policy
  • Structured data retention and deletion controls
Universities retain full ownership of their data at all times.
02 · Infrastructure

Secure cloud infrastructure

Uni-Life is delivered as a fully managed SaaS platform hosted on Google Cloud Platform within EU/EEA-based data centres.

  • ISO 27001-certified cloud (Google Cloud)
  • Encryption in transit (TLS)
  • Encryption at rest
  • Role-based access control (RBAC)
  • Two-factor authentication (SSO or OTP)
  • Automated backups & multi-zone redundancy
Security monitoring and incident management processes are embedded into platform operations.
03 · Moderation

Active moderation & student protection

A safe community is essential for authentic peer engagement. Uni-Life operates a hybrid moderation model combining AI-supported detection with dedicated human oversight.

  • Block and report functionality
  • Contextual human review
  • Structured escalation processes
  • Spam detection and removal
  • Institutional consultation where required
  • AI word detection for harmful language
  • 24/7 moderation monitoring
The approach protects students while preserving open, constructive discussion.
04 · Ownership

Data ownership & portability

Universities maintain complete control over their data — always.

  • Full data export any time (CSV or structured formats)
  • Secure data transfer processes
  • Structured offboarding support
  • Data deletion within agreed contractual timelines
  • Written confirmation of deletion upon request
No vendor lock-in — you work with us because you choose to, not because you're forced to.
05 · Governance

Access control & governance

Uni-Life provides structured user roles to ensure appropriate visibility and permissions.

  • Student, Champion, Staff, and Administrator roles
  • Controlled access to moderation and reporting tools
  • Lifecycle management — from offer-holder to enrolled
The platform aligns with institutional governance and oversight requirements.
06 · Accessibility

Accessibility & global availability

Uni-Life supports inclusive participation and international reach.

  • Compatible with device-level assistive technologies
  • Works with screen readers, zoom, high-contrast modes, and keyboard navigation
  • Web-based access from anywhere in the world
The platform is designed for globally distributed international cohorts.
A trusted institutional partner

Beyond technology — a partner, not just a platform

Uni-Life provides operational support through a dedicated Community Manager who works alongside each university on onboarding, implementation, moderation alignment, and continuous optimisation.

The result is a secure, compliant, and professionally managed international student community that aligns with institutional standards and protects both students and institutional reputation.

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EU/EEA
Data hosting & processing
ISO 27001
Certified cloud infrastructure
24/7
Moderation monitoring
100%
University data ownership
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